Question 1

What is DutyDecide?

Accepted Answer

DutyDecide is a comprehensive calculator that helps you compare the total cost of importing products versus buying them locally. It offers both a basic calculator for simple calculations and an advanced calculator with features like bulk imports and tax compliance checks.

Question 2

What's the difference between the basic and advanced calculators?

Accepted Answer

The basic calculator is perfect for simple one-off calculations. The advanced calculator offers additional features like HS code validation, FTA qualification checks, bulk import analysis, and detailed tax compliance information.

Question 3

How does the bulk import feature work?

Accepted Answer

Our bulk import tool allows you to upload a spreadsheet with multiple products and calculate import costs for all items at once. Simply prepare your data in the required format (templates provided) and upload it to get detailed cost analysis for your entire inventory.

Question 4

What is FTA qualification and how do I check it?

Accepted Answer

Free Trade Agreements (FTAs) can reduce or eliminate duties on qualifying products. Our advanced calculator includes an FTA qualification checker that helps determine if your products meet the rules of origin requirements for specific trade agreements.

Question 5

How accurate are the HS code suggestions?

Accepted Answer

Our HS code validation system uses up-to-date customs databases to provide accurate suggestions. However, for legal compliance, we recommend verifying the codes with your customs authority or a licensed customs broker.

Question 6

How accurate are the calculations?

Accepted Answer

Our calculations are based on real-time data and official rates. For the most accurate results, ensure you have up-to-date information about shipping rates, duty rates, and exchange rates. The advanced calculator provides additional validation and compliance checks for increased accuracy.

Question 7

Do I need to create an account to use DutyDecide?

Accepted Answer

No, both our basic and advanced calculators are completely free to use and don't require an account. You can start calculating costs immediately.

Question 8

How do I find the correct duty rate for my product?

Accepted Answer

Use our advanced calculator's HS code validation feature or the Duty Rate Lookup tool. The calculator will automatically suggest the correct duty rate based on your product's HS code and the countries involved.

Question 9

What is volumetric weight and how is it calculated?

Accepted Answer

Volumetric weight is a pricing technique used by shipping companies. It's calculated by multiplying length × width × height (in cm) and dividing by a carrier-specific divisor (typically 5000 for air freight or 4000 for express shipments). Our calculator automatically compares actual and volumetric weights to determine shipping costs.

Question 10

How often are exchange rates updated?

Accepted Answer

Exchange rates are updated in real-time through our integration with major currency data providers. The advanced calculator also allows you to lock in specific rates for your calculations.

Question 11

Can I save or export my calculations?

Accepted Answer

Yes! While the basic calculator stores your recent calculations locally, the advanced calculator allows you to export results in various formats and analyze multiple scenarios through the bulk import feature.

Question 12

What additional costs does the calculator consider?

Accepted Answer

Our calculator accounts for customs processing fees, broker fees, bank charges, insurance costs, packaging costs, and local delivery charges. The advanced calculator provides even more detailed cost breakdowns and compliance-related fees.

Question 13

How do I handle returns or damaged goods?

Accepted Answer

Consider purchasing shipping insurance through our calculator's insurance rate feature. For bulk imports, our advanced calculator can help estimate return logistics costs and suggest optimal insurance coverage.

Question 14

How can I report issues or suggest improvements?

Accepted Answer

We welcome your feedback! Please visit our Contact page to report any issues or suggest improvements. You can also email us directly at hello@dutydecide.com.

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